Privacy Policy

 

Hygienic Agro Industry respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Billing information

  • Order and purchase information

  • Payment-related information

  • Messages or information you provide when contacting us

  • Website usage and technical information

We only request information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders.

  • Deliver products to you.

  • Contact you regarding your order.

  • Provide customer support.

  • Process payments.

  • Handle refunds, returns, or complaints.

  • Improve our products, services, and website.

  • Prevent fraud, abuse, and unauthorized activity.

  • Maintain business and transaction records.

  • Send important service-related communications.

  • Send promotional communications where permitted and appropriate.

3. Payment Information

Online payments may be processed through third-party payment service providers.

Hygienic Agro Industry does not intend to store complete card or other sensitive payment credentials on its own servers when payment is processed through an external payment gateway.

Payment providers may collect and process information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for purposes such as:

  • Remembering preferences

  • Maintaining shopping carts

  • Understanding website usage

  • Improving website performance

  • Supporting security

  • Measuring marketing or website performance

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent customers’ personal information as a business practice.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Delivery personnel or courier services

  • Payment processors

  • Website hosting and technical service providers

  • Customer support or communication providers

  • Professional advisers where reasonably necessary

  • Government authorities where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We may retain customer information for as long as reasonably necessary to:

  • Fulfill orders and provide services.

  • Maintain business and accounting records.

  • Resolve disputes and customer complaints.

  • Prevent fraud and abuse.

  • Meet applicable legal, regulatory, or administrative requirements.

8. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

9. Third-Party Services

Our website may use third-party services such as payment gateways, delivery services, analytics tools, communication platforms, or other service providers.

These third parties may process information according to their own terms and privacy policies.

10. Your Rights and Choices

Depending on applicable law, you may contact us to request information about the personal data we hold about you or to request correction of inaccurate information.

You may also ask us about how your information is being used.

Some information may need to be retained where required for legitimate business, legal, accounting, security, or regulatory purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

12. Contact Us

For privacy-related questions or requests, please contact:

Hygienic Agro Industry
Dakshinkhan, Dhaka, Bangladesh
Phone: +880 1820 940 940

HYGIENIC
HYGIENIC